Terms and conditions of sale


1. General Clauses and applicability of these terms and conditions
Sales between Hotel Salei S.r.l. (Seller) and any Customer (Buyer) are subject to the following terms and conditions, except for exceptions expressly agreed between Seller and Buyer during the purchase phase

2. Prices
The prices displayed are VAT INCLUDED and may be subject to change without notice from the Seller.

3. Offers and stipulation of agreements
The offers made by the Seller are not binding and subject to availability, unless otherwise specified at the time of purchase

4. Delivery Times
Deliveries are made as quickly as possible, generally always within 10 days of receiving payment for the order, unless we notify otherwise in writing.
The delivery times shown are indicative and are not to be understood as a contractual obligation. Delay in delivery therefore does not give the Buyer the right to cancel the order, refuse the goods or claim damages or interest.

5. Delivery Method
Deliveries are made via express courier or haulier and travel at the risk of the Buyer who, during the delivery phase, is required to report discrepancies regarding the integrity and number of packages corresponding to those marked in the DDT (delivery note) directly to the carrier and subsequently also to the sender.

6. Partial deliveries
The Seller may make partial deliveries of material. Furthermore, the seller is authorized to invoice each delivery separately. Additional shipping costs will not be charged to the Buyer.

7. Retention of Title
All products delivered by the Seller remain his property until their value is paid in full by the Buyer

8. Payments
Payments must be made in advance at the time of purchase by credit card or Satispay.

These agreements are valid unless otherwise agreed between Seller and Buyer.

9. Returns
Hotel Salei S.r.l. accepts returns within 10 days of receiving the goods without charge, subject to arrangements agreed with the company. Beyond 10 days (reference to the shipping date), returns received will be deducted 10% of the value of the goods. The goods travel at the expense of the customer in the original packaging and accompanied by specific references to our transport document. The returned goods must be intact in all their parts. In case of return of damaged and incomplete goods, the return will not be considered valid and will not be accepted.

10. Deliveries with couriers or hauliers
Hotel Salei S.r.l. has agreements with various couriers and hauliers and takes on the responsibility of choosing the most appropriate and convenient one depending on the place of delivery and total weight of the shipment.

11. Use and Warranty
The Seller guarantees the good quality of its delivered products due to defects in material and workmanship.
The Seller does not guarantee the resold products of other companies unless expressly indicated
Damage caused by improper use or abuse is not covered by warranty



The purchased products will be delivered via trusted couriers and/or shippers.
In case of absence of the recipient at the time of delivery, a notice will be left and the Customer must personally contact the courier or forwarder as soon as possible to agree on the delivery methods.

However, no responsibility can be attributed to the supplier for delayed or failed deliveries attributable to force majeure or unforeseeable circumstances.

Generally, delivery is made 10 working days after payment of the order, to the ground floor, to the address indicated by you during office hours and excluding Saturdays.



By purchasing from our site, you can use the following payment methods:

credit card

For electronic payments (satispay, credit card) sensitive data such as access data to the platforms, credit card numbers and names will not be saved on the website database but will be managed exclusively by the selected payment platform.


Purchases made on this site are subject to the Legislative Decree. 05/22/99 n.185.

To whom it applies
To natural persons (consumers) who act for purposes that can be considered unrelated to the commercial activity.

To whom it does not apply
Purchases made from retailers and companies are excluded from the right of withdrawal.

What is it about
The consumer can exercise the right of withdrawal within 10 days of receiving the product with the right to return the purchased good and the consequent refund of the purchase price.

How to use it
By sending an email containing the expression of desire to exercise this right, indicating the product being purchased, your bank details to obtain the transfer of the amount to be refunded, the email address to which Hotel Salei S.r.l. will indicate the CAR (withdrawal authorization code).
To obtain a refund of the fee, the consumer must send by post, at his own expense, the product accompanied by the delivery note and/or invoice attached at the time of delivery, taking care to indicate the CAR on the external packaging to the following address: Ghigo 10 hamlet
10060 Prali (TO).

Refund timing
The relevant refund will be made within 30 (thirty) working days of receipt of the goods. The additional costs and delivery costs of the product will not be refunded and, therefore, will remain the responsibility of the consumer.

Exclusion from reimbursement
However, a necessary condition for exercising the right of withdrawal is the integrity of the product and the primary packaging (e.g. cardboard). Products damaged or with packages not sealed as shipped will not be refunded and will be returned to the sender with shipping costs at your expense.


Salei S.r.l. with registered office in Frazione Ghigo, 10 10060 Prali (TO), as owner of the processing of personal data pursuant to EU Regulation 679/2016, recognizes the importance of the protection of personal data and considers your protection one of the objectives of its activity and informs you that the processing of your personal data will be based on the principles of lawfulness, correctness, transparency, purpose and storage limitation, data minimization, accuracy, integrity and confidentiality.

This Privacy Policy, which is intended as information and is provided only for the hotelsalei.it site (site), lists the guarantees and rights of the interested party regarding the protection of the processing of personal data.

1. Owner
The Data Controller is Salei S.r.l. with registered office in Frazione Ghigo, 10 10060 Prali (TO) given the nature and purposes of the processing, the Data Controller has deemed it unnecessary to appoint a Data Protection Officer.

2. Purposes and causes of lawfulness of the processing
Pursuant to the applicable legislation, consent is necessary only in cases where there is no different cause of lawfulness (e.g. letter a); in any case, the provision of your Personal Data for the purposes listed below is optional, but failure to provide it could make it impossible to process your request or fulfill a legal obligation to which Salei S.r.l. is subject.

The Personal Data provided through the Site will be processed by Salei S.r.l. for the following purposes:
a) purposes inherent to the execution of a contract of which you are a party or to the execution of measures
pre-contractual provisions adopted at your request
b) purposes of statistical research/analysis on aggregate or anonymous data, without therefore the possibility of identifying the user, aimed at measuring the functioning of the Site, measuring traffic and evaluating usability and interest;
c) purposes relating to the fulfillment of a legal obligation to which Salei S.r.l. is subject;
d) purpose of defending a right in court or whenever the jurisdictional authorities
exercise their jurisdictional functions.

3. Data subject to processing
“Personal Data” means any information relating to an identified or identifiable natural person in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or one or more elements specific to his or her physical identity. , physiological, psychic, economic, cultural or social.

The Personal Data collected by the Site are as follows:
to. Browsing data
The Site’s computer systems collect some Personal Data whose transmission is implicit
in the use of Internet communication protocols. This is information that is not collected to be associated with you, but which by its very nature could, through processing and association with data held by third parties, allow you to be identified. Among these are the IP addresses or domain names of the devices used to connect to the Site, the addresses in notation of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response , the numerical code indicating the status of the response given by the server and other parameters relating to your operating system and IT environment.
b. Data provided voluntarily
Personal data such as name and email address to contact Salei S.r.l. through the “Contact us” form, provided voluntarily by the interested party through the site.
The data provided voluntarily by the interested party to request the fulfillment of a contract
sale or provision of a service requested by the interested party.
Failure to provide data may make it impossible to obtain the requested service.

In any case Salei S.r.l. will process these data in compliance with the law, assuming that they refer to you or to third parties who have expressly authorized you to provide them on the basis of an appropriate legal basis that legitimizes the processing of the data in question. With respect to this last hypothesis, you act as an independent data controller, assuming all legal obligations and responsibilities.
In this sense, you grant the broadest indemnity on this point with respect to any dispute, claim, request for compensation for damage resulting from treatment, etc. that should reach Salei S.r.l. by third parties whose Personal Data has been processed through your use of the Site in violation of the Applicable Law.

4. Treatment Methods
In relation to the purposes mentioned above, the processing takes place using manual, IT and telematic tools with logic strictly related to the aforementioned purposes and, in any case, in such a way as to guarantee the security and confidentiality of the data themselves and with the commitment on your part to communicate to us promptly any corrections, modifications and updates. Said processing may be carried out on behalf of the Data Controller for the purposes and with the methods described above and in compliance with suitable criteria to guarantee security and confidentiality, by companies, studios, bodies and external collaborators appointed as Data Processors and only for what concerns the processing from them
carried out. Considering the nature and purposes of the processing, Salei S.r.l. excludes the possibility of having to process data belonging to particular categories pursuant to art. 9 GDPR which require greater protection, and in the event that data is transmitted to us by you, in the absence of explicit written consent, we will delete it immediately.

5. Recipients
Your Personal Data may be shared with:
to. subjects necessary for the provision of the services offered by the Site;
b. persons authorized by Salei S.r.l. to the processing of Personal Data who are committed to confidentiality or have an adequate legal obligation of confidentiality;
c. jurisdictional authorities in the exercise of their functions when required by law.

6. Conservation
Salei S.r.l. will process your Personal Data for the time strictly necessary to achieve the purposes indicated in point 2 (purposes and causes of lawfulness of the processing) and in any case no longer than the maximum retention period established by Italian law to protect its interests. Further information regarding the retention period of Personal Data and the criteria used to determine this period can be requested by writing to Salei S.r.l. to the email address info@hotelsalei.it

7. Rights of the interested party
Within the limits of the law, the interested party always has the right to ask Salei S.r.l. access, rectification and deletion of your personal data or to oppose or limit their processing, as well as to obtain the data concerning you in a structured, commonly used and machine-readable format.
To guarantee the protection of the data processed, the interested party also has the possibility to lodge a complaint with the Guarantor authority regarding the protection of personal data if he considers the processing of his personal data contrary to the prescribed rules.
All requests of this nature should be sent via email to the email address: EMAIL

This site uses cookies, including third-party cookies, to offer services in line with the browser’s preferences and in some cases to send advertising messages. By closing the banner of the short information on cookies on the site, scrolling the pages, clicking on a link or continuing navigation in any other way, you consent to the use of cookies. If you want to know more or deny consent to all or some cookies, read the following entirely.

1. Definitions and characteristics of cookies
Cookies and similar technologies are information that sites and apps send or read on your devices on the first visit, to then be re-transmitted to the same sites and apps on the next visit. Thanks to these technologies, sites and apps remember actions and preferences (such as, for example, login data, the chosen language, font size, other display settings, etc.) so that they do not have to be indicated again at the next visit.

There are different types of cookies which, depending on their characteristics and functions, may persist on your device for different periods of time (session cookies) which are automatically deleted when you close the browser; and persistent cookies, which remain on your device for a pre-established time.
By law, your prior consent is not required for “technical cookies”, while it is
required for non-anonymized “analytical” cookies and profiling cookies.

2. How to view and modify cookies via browser
You can authorize, block or delete (in whole or in part) cookies through the specific functions of your browser or through additional third-party components. However, deactivating the Site’s technical cookies could mean that some services or features of the Site will not be available or may not work properly and you may be forced to modify or manually enter some information at each visit.

Salei S.r.l. - FRAZIONE GHIGO 10 10060 Prali (TO) - P.I./C.F. 12758710011 - CIR: 001202-ALB-00003 - made with by dsweb.lab